The Elms Hotel is a glaring example of how hospitality can completely fall flat. It's infuriating to see such a lack of professionalism and basic customer service. Guests expect a certain standard, especially when paying top dollar, yet they are met with indifference and incompetence. The management seems oblivious to the need for improvement, allowing this establishment to spiral into mediocrity. It’s unacceptable! If The Elms Hotel wants to maintain its reputation, it needs to wake up and take action NOW. Enough with the empty promises and half-hearted attempts; we demand better! #TheElmsHotel #HospitalityFail #CustomerServiceMatters